TruBeauty orders are processed and shipped primarily through USPS. (United States Postal Service), during business day Monday-Friday. We offer FREE standard shipping in the U.S. The company does not ship on the weekends or holidays.
Returns Policy: TruBeauty is confident you will like our product(s). However, if not satisfied within 30 days, simply return the unused portion in original container, with receipt of proof of purchase enclosed. Send to: 217 Cedar Street #231 Sandpoint, ID 83864. We will credit your purchase accordingly. (note: does not include shipping costs.) Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we are not able to offer you a refund or future exchange. To be eligible for a return, your item must be in the same condition that you received it and must also be in the original packaging. Customers are responsible for paying shipping costs for returning an item. Shipping costs are non-refundable.
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, or wish to exchange for a new product offered, please submit this request to: firstname.lastname@example.org. Depending on where you live, the time it may take for an exchanged product to reach you, could vary.
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